WORLD WIN TRADEAI Trade Services

Five services, built to run real trade operations.

Each service solves one part of the same problem: work that is repetitive, time-sensitive, and easy to get wrong. Start with one, add the rest as the numbers justify it.

Services in detail

From first enquiry to closed order.

Every service below is delivered against your own data and workflows — not a generic product configured with your logo.

01 AI customer service

Multilingual first-line support that answers from your own documentation and product data, qualifies what the customer actually needs, and escalates the high-value cases to a human.

  • Answers common questions automatically
  • Identifies needs and recommends relevant products or services
  • Handles enquiries, quoting and follow-up
  • English, Chinese and additional target-market languages
  • Escalates complex or high-value requests to your team

02 Product & service showcase

An online catalogue that stays accurate because it is built from your approved product data — with AI-assisted search, comparison and recommendations that help a buyer decide.

  • Online product and service catalogue
  • AI recommendations based on real customer needs
  • Smart search, comparison and personalisation
  • Central management of specs, images and documents

03 Quoting & RFQ automation

Inbound enquiries are turned into structured requirements, matched against authorised pricing rules, and routed for approval — so quotes go out faster without going out unchecked.

  • Online submission of products, quantities and specs
  • AI parses the request and extracts the key details
  • Drafts quotes from authorised pricing and terms
  • Tracks quote status across the team
  • Human review and approval before anything is sent

04 Order & process automation

Documents are extracted, orders structured, and confirmations and reminders sent automatically — the repetitive back-office work that quietly consumes a week every month.

  • Orders and related documents organised automatically
  • Order data, customer records and internal workflow handled
  • Confirmation, progress updates and follow-up reminders sent
  • API integration with CRM, ERP, email and other systems
  • Less manual entry, fewer errors, more capacity

05 Analytics & business intelligence

Enquiry, opportunity and order data turned into reporting your team actually reads — with the signals that change a decision, not another dashboard nobody opens.

  • Analysis of enquiries, opportunities and order trends
  • Identification of potential and high-value customers
  • Daily, weekly and monthly business reports
  • Demand-shift analysis for management decisions
  • Key indicators tracked to improve conversion and cost

Technology & infrastructure

Built on infrastructure you control.

We choose boring, auditable technology where it matters. Your data, your accounts, your logs — and a clear approval trail for anything that carries commercial weight.

MODEL

Claude on Amazon Bedrock

Production-grade model access through AWS, with region-controlled data handling and no customer data used for third-party training.

AGENTS

Specialised AI agents

Separate agents for support, quoting, order handling and analytics — each with defined tools, boundaries and escalation rules.

CLOUD

AWS & Lambda

Event-driven automation and workflow orchestration on managed AWS services, so scale does not require a new operations team.

DATA

Secure data layer

Customer, product and business data stored with access control, audit logging and clear ownership.

INTEGRATION

CRM, ERP & email

Documented APIs connect the platform to the systems you already run — no rip-and-replace required.

GOVERNANCE

Human approval & audit

Permissions, operation logs and mandatory sign-off for formal quotes, payments and order confirmations.

How to start

Pick the smallest thing worth building.

Most engagements begin with a single workflow, tested against real cases before anything wider is promised.

  • Fixed-scope pilot One agent or workflow, a written scope, and a success measure agreed before development starts.
  • Then integrate Connect the systems the workflow depends on — CRM, ERP, email, documents and reporting.
  • Then scale Add agents and workflows as usage and return justify them, not all at once on day one.

What we need from you to quote.

The more specific the input, the more useful the first reply.

  • The process as it runs today — who does it, how often
  • Which systems hold the data (CRM, ERP, email, spreadsheets)
  • Volume: enquiries, quotes or orders per month
  • Where the process breaks or slows down
  • Any rules that must stay human
Trade & distribution Wholesale B2B services Operations-heavy SMEs

Have one workflow in mind?

Send the details and we will tell you what it would take to automate it — and whether it is worth doing.

Request a Quote ↗ About the company